Help & support

We're a small team in New Zealand, and we read every message.

Email [email protected] and we'll get back to you within two working days, usually sooner.

Getting started

How do we link our accounts? One of you signs up and taps Bring him in. That sends a private invite link, or shows a QR code if you're together. When he opens it and signs in, you're linked as a couple.

What does he see? Only what you've both said yes to. Your noes, maybes and hard limits never leave your side.

Can we use it on different phones? Yes. Hard Yes is coming to iPhone first, then Android, and an iPhone and an Android phone will work together.

Premium

Does one subscription cover us both? Yes. Whoever subscribes, you both get Premium straight away.

How do I cancel? Subscriptions are managed by Apple or Google. On iPhone, go to Settings, tap your name, then Subscriptions. Cancelling never deletes your matches, chats or progress.

Can I get a refund? Refunds are handled by Apple or Google. On iPhone, you can request one at reportaproblem.apple.com.

Privacy and safety

Can I lock the app? Yes. Turn on Face ID or a passcode in Settings. Discreet mode and quick-hide keep it private on your screen and in notifications.

Something doesn't feel right with a guest. Either of you can remove a guest at any time, and you can report a message from inside the chat. If you're worried about someone's safety, email us straight away at [email protected]. If anyone is in danger, call 111.

How do we stop for a while? Use Take it gentle in Settings to pause levels and nudges, or switch to solo mode. Nothing gets deleted.

Leaving

We've split up. In Settings, choose End things. Your shared chat and plans are deleted for both of you, and everything that's yours stays with you.

How do I delete my account? Go to Settings, then Delete my account. Your information is removed straight away, and from our backups within 30 days. See our privacy policy for more.